Workspace-as-a-Service (WaaS)

Workspace-as-a-Service (WaaS) provides physicians, nurses and other care givers ubiquitous access by allowing them to remotely access the information they need to care for patients. WaaS also solves the challenge of bring-your-own-device, in which employees use their own computers or other mobile devices for work. This is a common problem for healthcare organisations, due to traditional security measures that limit access to data.

WaaS transforms employee experience with secure enterprise access. HCI’s WaaS NxT digital workspace solution is a next-generation platform for end users that:

  • Instantiates unique workspaces, providing flexibility to deliver enterprise apps, data and end-user collaboration solutions in a secure manner for varied work styles seamlessly made available ‘as-a-service’
  • Delivers context-aware and follow-me workspaces on multiple devices with analytics engine, automation and orchestration layer for a true digital transformation
  • Reduces complexity and clutter of multiple technologies by providing a single platform that brings in best of breed practices in an economic package

WaaS NxT provides healthcare organisations with benefits like:

  • Reduction in total cost of ownership (TCO) by 40%
  • Reduction in service requests by 60%
  • Reduction in desk-support cost by 40%
  • Time-saving up to 50% through analytics engine, automation and process simplification
  • Improvement in forecast accuracy through predictive behavior capabilities up to 25%
  • Reduction in power cost by 60%
  • Utilisation of office space up to 125%
  • Reduction in desktop and buffered IT capacity by 30%
  • Quicker decisions with built-in analytics and orchestration engine
  • Digital transformation impact on 70% of organisation’s digital footprint

HCI provides agility and efficiency in managing critical IT Infrastructure through its WaaS NTX digital health platform.

Easy Plug-and-Play Services

WaaS NxT has a plug-and-play architecture to service customised end-user requirements and can be built on existing IT investments. This makes it easy for everyone to configure workspace services as per the context and varied profiles. Enterprises will no longer have to undertake long project management lifecycle to onboard key workspace services.

End User Analytics and Business Visualisation

WaaS NxT has an built-in, self-learning end-user analytics engine leading to predictable end-user behaviour. Workspaces are preset as per the user context and behavior, which helps in using resources optimally. It has highly customisable business-visualisation features to create interactive dashboards, views, reports and scorecards.

Enhanced Multi-Tiered and Context-Aware Security

WaaS NxT has context-aware security capabilities as per user’s device, identity, network and application usage. The platform enhances the IT security with data protection and multi-factor authentication across data center, storage, network, applications and end-user devices.

Cloud Pod Architecture

WaaS NxT is built on Cloud Pod architecture, which provides high availability and scale-out of virtual workspaces. It provides load balancing across multiple datacenters and enables end-users with roaming access, regardless of their physical locations. It enables onboarding of next-generation technologies on a single platform, which integrates with technology work streams and provides services seamlessly.

Integrated Operations and Service Management

WaaS NxT has a built-in automation engine providing self-heal and self-configure features. It provides monitoring, topology and profile management information for comprehensive bottom-up and top-down performance management. This helps pinpoint and avoid service outages, resulting in enhanced productivity and user experience.

Built-In Cloudburst Capability

WaaS NxT is equipped with built-in Cloudburst capability for scalability and disaster recovery. It bursts workload into the cloud as demand increases, while maintaining control on performance and resource utilisation. It allows applications to auto-scale and clone into the cloud and load balance across private and public clouds.

WaaS NxT improves the efficiency of care by allowing healthcare providers and other employees to work effectively outside of their offices through digital Workspace-as-a-Service.


“HCI has proven to be a valuable partner in providing Information Management & Technology resources within our tight budget and time constraints. We will be glad to use them for more projects in the future.”
-Chris Dickens, Head of Professional IT Services (Acute), Nottinghamshire Health Informatics Service, United Kingdom

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